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You are here: Home WHAT WE DO Services for Residents Tenants' Rights and Information
Tenants' Rights and Information PDF Print E-mail

The Community Council has always been a resource for NDG tenants who wish to know more about their rights. We provide this essential service in two ways: by facilitating workshops and information sessions for interested groups, and by answering individual tenants requests for information at our office.

CONTACT

For more information contact Bonnie at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call Bonnie or Emily on Wednesdays at 514-484-1471.



Information, referral and support

The NDGCC works to promote access to tenant rights information for organizations and residents. Access to information is the availability of resources and knowledge that can assist with tenant rights, referral to appropriate services, and support for people seeking affordable housing. The availability of information is central to enhancing the capacity of organizations and individuals.

Supporting and advocating for tenant rights is a significant aspect of our mission to promote information access, especially in an area of predominantly renters. According to 2006 statistics quoted by CDEC (2009), 67.1 % of NDG residents are living in rented dwellings, 34.6% of rental buildings are in need of minor repairs, and 12.1% are in need of major repairs. Organizations that work on tenant rights directly address the multitude of complex issues related to the need for repairs, health, safety, and sanitation.

The services currently offered by the NDGCC include providing workshops, assisting tenants with letter writing, and connecting residents and organizations to appropriate services. The NDGCC has been adapting our tenant rights services to maximize support for NDG residents while working within our limited capacity. We strive to advocate for tenants' rights and the concerns of the NDG community with the borough government, the Housing Table, community partners, and other stakeholders.

For more information contact Bonnie Pero at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tenants' Rights Information in PDFs:

FAQ -Answers commonly asked tenant rights questions regarding canceling a lease, refusing a rent increase, deposits, and heating.

Your Rights to Stay as a Tenant - Answers basic questions about your right as a tenant to renew your lease and receive compensation if evacuated from your apartment during major repairs.

General Information - Phone numbers and contact information for organizations that assist with housing and tenant rights.

Formal Demand (template)  - The first official step if a landlord is not addressing repairs, safety and/or pests is to write a letter and have it sent by registered mail (from the post office). This letter must be written in the language of the lease. The letter attached provides the basic format for a letter to a landlord (available in French and English). This step is a necessary precursor to filing a complaint with the Régie du logement and the city inspectors. The city inspectors can be contacted without a letter if it is a safety emergency. For example, no locks or broken entryway door, missing fire detectors, blocked fire escapes.

Rent Increase Calculation 2013  - Each year the Régie du logement provides guidelines for the amount increased. This calculation sheet is based on the form created by the coalition of tenants' rights organizations (RCLAQ). It is a general tool to assist in understanding the basic elements of a rent increase. The exact form used by the Régie du logement is available on their website; this calculation form is meant as a general tool.

Pests- A common occurrence for renters and property owners.  The following documents address common questions of how to identify and eradicate pests: 

Bedbugs

Cockroaches